Refund Policy of Dough Maestro's Pizzeria
Last updated: January 1, 2023
Thank you for dining with Dough Maestro's Pizzeria.
If you are not entirely satisfied with your purchase, we're here to help. Our refund policy spans 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a refund:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You need to have the receipt or proof of purchase.
Non-returnable items:
Please note that certain items cannot be returned:
- Gift cards
- Some health and personal care items
- Downloadable software products
- Any food item that has been opened or consumed
To complete your return, we require:
- A receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at lanterncovegarden.sbs.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lanterncovegarden.sbs and send your item to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.
Shipping
To return your product, you should mail your product to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, contact us at lanterncovegarden.sbs or call us at +44 20 7946 0958.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.